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Customer Reviews.

service

5

Very happy with the service

11 August 2019

sales

5

Again, Amanda listened to me and met my expectations and more. A very charismatic and welcoming member of staff who looks after her clients from start to finish. Couldn't recommend more.

11 August 2019

service

5

Very satisfactory experience

09 August 2019

service

1

Upon walking into the service area, other than the fabulous older lady on the front desk, your office is full of people appearing to be doing very little other than talking to one another, looking at their mobile phones or staring at their screens.

06 August 2019

service

5

They gave my car back o me with everything clean

04 August 2019

service

5

Video of work sent Everything fixed

02 August 2019

sales

5

Jasmine at Stephen James is customer service at it's best . The experience was a pleasure in getting our mini. 5 ***** To Jasmine on the Mini floor .

01 August 2019

service

4.5

Broken coffee machine!

30 July 2019

service

4

Unable to find any fault and the subsequent video was interesting but not much help.

26 July 2019

service

2

Unfortunately, the service advisor was rather rude and confrontational, I would not go back to Stephen James Enfield.

25 July 2019

service

5

Considering it was an extremely busy day,I was seen to quickly with no fuss and car was ready on my return.

23 July 2019

sales

1

Pressured into registering car to meet sales targets for quarter Then when I tried to arranged to collect, I was advised it was not possible to collect on weekend (against company policy) and I had to wait for a suitable time that suited Mini centre

17 July 2019

service

5

As always a superior service

15 July 2019

service

5

Helpful and friendly.

15 July 2019

service

5

again good service from friendly staff

15 July 2019

service

5

Great service, friendly and helpful staffs. My car was fixed in one day.

12 July 2019

sales

5

Professional establishment and friendly and knowledgable sales staff

10 July 2019

service

2

Went there with a tyre fault. Service man inspected the tyre and found no faults so topped up the tyre. 5 days later the tyre pressure dropped to warning levels again. Went to Sytner in Chigwell who found a nail embedded. How did Enfield miss it?

10 July 2019

sales

5

Excellent experience

08 July 2019

service

4

The sat nav it still a problem

07 July 2019

sales

4

Staff were friendly but on a few occasions that I had to visit the dealership I did have to wait around quite a bit because of just how busy it was. I was always offered coffee which is always nice.

06 July 2019

sales

5

Great customer service

05 July 2019

service

5

Great customer service from staff

03 July 2019

service

5

A very personal service. Stephen James respond well to questions and ensure that my vehicle is safe and well maintained.

01 July 2019

service

5

Great service Staff really knowledgeable.

27 June 2019

service

4

I was kept updated on the progress of work carried out.

27 June 2019

service

4

Service great once in service area . Quiet difficult to get through to anyone on telephone

26 June 2019

sales

4

Very quick service friendly helpful

22 June 2019

service

5

Well looked after and kept informed .

21 June 2019

service

4

Service was great - prompt and well executed. Only complaint was a moderate hold time to get through to book it.

20 June 2019

service

5

Very professional and effective

18 June 2019

sales

5

I didn't have to worry about anything it was completely plain sailing throughout. Amazing service from Jasmin

18 June 2019

service

4

Again the service was good but contacting SJ to book it is a complete nightmare

17 June 2019

sales

5

Mr. Denis Hind was exceptionally good during the whole experience during our purchase.

12 June 2019

service

3

Had to wait just to leave the keys and even on collection had to wait to collect keys!

11 June 2019

service

1.5

Very good point is collecting car and bringing car However lots of issues trying to book in car Also staff promised to me they would replace one set of wheel nuts for free yet I was charged not much but petit

11 June 2019

service

1

I was left waiting in reception when I went to collect my car. Also the shuttle service for customers heading in the direction of Enfield were given a door to door service,however when I stated lived in Chingford I was advised to get a 313 bus

09 June 2019

sales

5

Fantastic service from Amanda Morris. She always kept me up to date and on the day of coming to collect the car she showed me everything I needed to know. Amanda made everything smooth and easy for me. Thank you Amanda

08 June 2019

service

5

Friendly

03 June 2019

service

3

Base on my last visit this was very poor I was asked if I wanted transport to the nearest town . It was more friendly

31 May 2019

service

5

Work completed on time and everything has been OK

30 May 2019

service

5

Excellent customer service.

30 May 2019

service

5

excellent service