Jasmine tried hard and was very responsive to questions
Amanda and Joseph at The Enfield showroom were superb in explaining everything from the finance of the car and all details about the car .Excellent customer service .
Again I would have to say the experience was all down the service provided by Dennis Hind. I was extremely pleased with the service and car that we decided on. He was genuine and did not make me hold a 'sold' sign at the end.
nothing to complaint about - dealt with quickly when dropping car off and picking it up - so no hanging about
VERY GOOD CUSTOMER SERVICE FROM OMAR AND GOOD OVERALL CUSTOMER EXPERIENCE
It's a nice clean showroom with friendly staff and fabulous coffee.
Really satisfied. Had so much help choosing my car and the follow up emails/videos through the process were brilliant.
Because the staff who looked after us was a great man and helped us alot... well job...
I am extremely happy with the service I received at my Mini centre. My salesman Dennis Hind was lovely, professional, competent friendly and funny. At no time did I ever feel like I was being pressurised into anything I wasn't happy with.
as above first question
I was waiting for half an hour to see someone having arrived slightly early.
Everything was smooth.
Dennis Hind was a pleasure to work with
If they can return my car looked so dirt, how can I trust that they had checked my car properly.
They sorted out my stripes on my Mini's bonnet which after just over 2 years were disintegrating
Whist everyone was courteous and helpful I felt the wait to be seen was too long. I also found the investigation into a blocked washer too expensive especially as I had indicated the fault. Disappointing.
everything was done to make sure I was happy with what was happening
Get the job done, quickly and efficiently
i need to chase up for something wrong about new car !!
Done in good time.
Easy to make an appointment seen straight away
As previously said, Omar was a complete joy to deal with.
Very professional service with all the staff
Was treated with respect
Amanda was lovely from beginning to w
Mostly smooth and easy to deal with everyone.
I have mobility from mini im not please of that and if i try to get a better obtion in car i must pay infront and for mobility its not fair .
Had to wait 30'mins to pick up car.
I explained to the mini advisor that the work he proposed to charge for had already been undertaken & not required. Car was faulty after service & mot & required to be returned and rectified. Car is still faulty. I paid for service not received.
My service and MOT happened quickly while i waited
Efficient and expertly carried out
I think the people working at Stephen James are helpful and pleasant people to deal with , but time management is slightly off , if I am told something will be 20 mins or should be ready at a certain time then that is my expectation .
Great communication friendly and helpful staff
Helpful friendly staff
Again the lady that served me was very efficient and I was seen straight away and everything was dealt with quikly.
Gave me one price and ended up paying more and wasn't told
Had to make a call to find out if my car has been completed and what time to collect it.I was told they would call me
The work seems to be done ok & quick
I had very good service from them on this occasion
Very happy with the service
Again, Amanda listened to me and met my expectations and more. A very charismatic and welcoming member of staff who looks after her clients from start to finish. Couldn't recommend more.
Everything was done efficiently and quick
Very satisfactory experience
Upon walking into the service area, other than the fabulous older lady on the front desk, your office is full of people appearing to be doing very little other than talking to one another, looking at their mobile phones or staring at their screens.
They gave my car back o me with everything clean
Video of work sent Everything fixed
Jasmine at Stephen James is customer service at it's best . The experience was a pleasure in getting our mini. 5 ***** To Jasmine on the Mini floor .
Broken coffee machine!