Much improved from my experience last service. Very professional and accurate service.

Extremely happy ! Amanda helped me get to know the car before I left the showroom . Also had a problem with insurance.... she spent time helping me sort it out . Alexandra sent me a fantastic video to show me how everything works on the car....

1st class service and expertise

Very satisfied

Everything AOK!

Although there were delays because of the pandemic etc ananda always kept us updated and was true to her word. She is a credit to the company.

A full clean of my car was unexpected and really appreciated.

Excellent customer journey from initial service booking thru to final collection; with added benefit of valeted car.

Because the sales staff were very good and knowledgeable

Amanda kept us informed at every step of the way and was very helpful

Could not be happier with the service at stephen james.

First time visiting Stephen James Mini and the quality of service was first class

Fast Efficient and super polite

Really professional

Best BMW Service in London

Could not be happier with the exceptional service.

The team did everything they can to assist me

Over all the years since my first "R" reg BMW 3 series, and I began to use this dealership, I have always found the people in all departments to be polite, professional and helpful at all times.

Kept to time - important as I was waiting.

Was a great experience

I was kept informed at all stages. The information given to me was clear. The health check videos are great.

Everything went well as planned and on a timely manner. Reports were sent to update me also

Helpful and friendly prompt service

Great efficient service from staff

A1 efficient, friendly professional service from Timothy Kwan, thank you.

My service requirements were fully met and Tim Kwan who looked after me was knowledgeable and reassuring - 'top man'.

Fantastic communication and speed of MOT

Courteous, helpful and business focused.

I was very happy with your service and I will recommend it to anyone

Staff were courteous, attentive and pleasant. All checks were carried out in detail with the report being presented in a clear fashion. The Mini office was clean, light and welcoming.

Any queries I had were answered promptly and they were flexible with the timing of collection. Nothing was too much trouble.

Very good communication and I got the car back quickly

Friendly and efficient service

The work was done professionally well and I received clear information after the job was completed including a video of the inspection which was great.

Simple to book, dealt with well by reception, speedy service.

Always looked after

Thank you to Paul and Lauren for an excellent customer service.

highly recommended!

Very professional, proficient service that can not fault.

The team there were all amazingly helpful and professional. We dealt with Amanda; Lewis and Alexandra and all were fantastic. Nothing was too much trouble and with the help of the team, Mrs Jones was able to choose a car that she absolutely loves.

The car came back working great

I got the result I was looking for. I felt my service from my assigned consultant could have been better though. She took a long time to see me and was pretty abrupt.

Booked easily via the email service; all my dealings in branch were excellent on this occasion. Very efficient.

The service is always good and the staffs are very pleasant, friendly and helpful.

It was flawless - Joseph Couinihan and Alexandra Henderson did a wonderful job

great service

The car arrived earlier than the original delivery date. The available packages were clearly explained and prices stated, no hidden extras.

Every question, no matter how insignificant was answered fully and honestly so my mind was at rest. Even when I was worried about how long it was taking to build my car, they didn't just answer me via email, but called me personally.

Fast, efficient, pleasant and friendly service.

Every thing I asked for was completed without any fuss.