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Customer Reviews.

service

5

Much improved from my experience last service. Very professional and accurate service.

06 October 2021

sales

5

Extremely happy ! Amanda helped me get to know the car before I left the showroom . Also had a problem with insurance.... she spent time helping me sort it out . Alexandra sent me a fantastic video to show me how everything works on the car....

05 October 2021

sales

5

1st class service and expertise

04 October 2021

service

5

Very satisfied

03 October 2021

service

5

Everything AOK!

01 October 2021

sales

5

Although there were delays because of the pandemic etc ananda always kept us updated and was true to her word. She is a credit to the company.

01 October 2021

service

5

A full clean of my car was unexpected and really appreciated.

01 October 2021

service

5

Excellent customer journey from initial service booking thru to final collection; with added benefit of valeted car.

30 September 2021

sales

5

Because the sales staff were very good and knowledgeable

30 September 2021

sales

5

Amanda kept us informed at every step of the way and was very helpful

29 September 2021

service

5

Could not be happier with the service at stephen james.

22 September 2021

service

5

First time visiting Stephen James Mini and the quality of service was first class

22 September 2021

service

5

Fast Efficient and super polite

21 September 2021

service

5

Really professional

20 September 2021

service

5

Best BMW Service in London

20 September 2021

service

5

Could not be happier with the exceptional service.

20 September 2021

service

5

The team did everything they can to assist me

19 September 2021

service

5

Over all the years since my first "R" reg BMW 3 series, and I began to use this dealership, I have always found the people in all departments to be polite, professional and helpful at all times.

19 September 2021

service

3.5

Kept to time - important as I was waiting.

19 September 2021

sales

5

Was a great experience

18 September 2021

service

5

I was kept informed at all stages. The information given to me was clear. The health check videos are great.

16 September 2021

service

5

Everything went well as planned and on a timely manner. Reports were sent to update me also

16 September 2021

sales

5

Helpful and friendly prompt service

12 September 2021

service

5

Great efficient service from staff

06 September 2021

service

5

A1 efficient, friendly professional service from Timothy Kwan, thank you.

06 September 2021

service

5

My service requirements were fully met and Tim Kwan who looked after me was knowledgeable and reassuring - 'top man'.

05 September 2021

service

5

Fantastic communication and speed of MOT

03 September 2021

service

5

Courteous, helpful and business focused.

02 September 2021

service

5

I was very happy with your service and I will recommend it to anyone

01 September 2021

service

4

Staff were courteous, attentive and pleasant. All checks were carried out in detail with the report being presented in a clear fashion. The Mini office was clean, light and welcoming.

31 August 2021

sales

5

Any queries I had were answered promptly and they were flexible with the timing of collection. Nothing was too much trouble.

31 August 2021

service

5

Very good communication and I got the car back quickly

29 August 2021

service

4

Friendly and efficient service

28 August 2021

service

4

The work was done professionally well and I received clear information after the job was completed including a video of the inspection which was great.

26 August 2021

service

5

Simple to book, dealt with well by reception, speedy service.

19 August 2021

service

5

Always looked after

19 August 2021

service

5

Thank you to Paul and Lauren for an excellent customer service.

17 August 2021

service

5

highly recommended!

15 August 2021

service

5

Very professional, proficient service that can not fault.

12 August 2021

sales

5

The team there were all amazingly helpful and professional. We dealt with Amanda; Lewis and Alexandra and all were fantastic. Nothing was too much trouble and with the help of the team, Mrs Jones was able to choose a car that she absolutely loves.

11 August 2021

service

5

The car came back working great

09 August 2021

service

4

I got the result I was looking for. I felt my service from my assigned consultant could have been better though. She took a long time to see me and was pretty abrupt.

07 August 2021

service

5

Booked easily via the email service; all my dealings in branch were excellent on this occasion. Very efficient.

06 August 2021

service

5

The service is always good and the staffs are very pleasant, friendly and helpful.

04 August 2021

sales

5

It was flawless - Joseph Couinihan and Alexandra Henderson did a wonderful job

04 August 2021

service

5

great service

04 August 2021

sales

5

The car arrived earlier than the original delivery date. The available packages were clearly explained and prices stated, no hidden extras.

03 August 2021

sales

5

Every question, no matter how insignificant was answered fully and honestly so my mind was at rest. Even when I was worried about how long it was taking to build my car, they didn't just answer me via email, but called me personally.

02 August 2021

service

5

Fast, efficient, pleasant and friendly service.

26 July 2021

service

5

Every thing I asked for was completed without any fuss.

17 July 2021