OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 72 comments received in the last 90 days.
08 August 2024
Attention to detail gave me special care. Ellie was helpful & professional took time and was patient.
29 July 2024
When I was purchasing the car I've been mislead by the broker and sold wrong car. However , the issue was resolved by the manager in the best manner and the new broker appointed afterwards.
26 July 2024
Very, the best customer service i have ever received, Paul and the team go above and beyond
14 July 2024
Very satisfied
14 July 2024
From the moment we entered the showroom, we were approached by a personable individual (Sean) who helped us along with our decision and provided updates every step of the way. We hadn't even intended to buy a car ??
05 July 2024
100% satisfied. Amanda (Morris)knows what I like & goes over & above to make sure she ticks all the boxes.
03 July 2024
I would have given full marks but a mistake was made with our order which was rectified
02 July 2024
Was very happy with the service
29 June 2024
Sales person is great, helpful and good listener.
31 August 2024
Done everything I needed.
29 August 2024
Professional service
26 August 2024
kept informed of what was happening
25 August 2024
Booking was simple and straightforward. Costs were clearly detailed at the start of the day. Everything felt 'quality', as you'd expect. Car is now driving excellently.
22 August 2024
Would not deal with any other dealer
19 August 2024
Good staff and facility
18 August 2024
They did what they said the would do and have the brake done in 90mins
17 August 2024
Really great, seamless, easy. Everyone I spoke to were super helpful and Tim in particular was brilliant. He kept me up to date and ensured I was delivered a great service.
16 August 2024
Great customer service
15 August 2024
The service in my car was completely in the time I was told and any inquiries I had were felt with to my satisfaction
12 August 2024
Excellent. I was dealing with Amanda Morris at Stephen James, she kept me up to date on status of order and let me know when car would be ready and it was ready in the time frames she told me.