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Customer Reviews.

service

5

Always friendly helpful and they have high customer service values as well as professional values

14 November 2017

service

5

Great service

13 November 2017

sales

5

Everything went smoothly

12 November 2017

sales

5

Troy was really helpful and went out of his way to ensure we were happy with the car. Troy really is an asset to the company and is a fantastic representative for Mini / BMW. He's polite, friendly, knowledgeable and professional.

11 November 2017

service

5

I had a problem and phoned . Theysaid come in and they delt with it straight away

10 November 2017

sales

5

very helpful and fast

10 November 2017

sales

5

Top service from Stephen James Enfield especially salesman Andreas

10 November 2017

service

3

Good timely service, but replaced my squeaking windscreen wipers and they are now worse than before despite me paying for new ones

07 November 2017

service

5

Matthew (I think that was his name) kept me informed

02 November 2017

service

4

would have been completely satisfied if boot had been cleaned too

01 November 2017

service

1

I was not happy at all with the communication side of the service at Mini. There is not enough space in this box to fully explain all the aspects of my dissatisfaction

30 October 2017

service

5

Very efficient

25 October 2017

service

5

Same reason as above. the staff are also very friendly, professional and welcoming.

24 October 2017

sales

5

Very happy with how everything was handled and the ease of part exchanging the car.

23 October 2017

sales

5

Very clear on what they would and would not do on price and services, very professional and friendly salesman.

21 October 2017

sales

5

Easy to deal with, friendly, polite. Did what they said they would consistently

20 October 2017

sales

5

Good service from Andreas

19 October 2017

sales

5

Very satisfied, the salesman made it very special when I picked my car up . Also dealt with a problem after the sale

11 October 2017

sales

5

The salesman, Omar, looked after us very well and took the time to listen to our requirements and explain everything we wanted to know.

10 October 2017

service

5

Great service

09 October 2017

service

5

Car was ready within the day

06 October 2017

service

3.5

My service light has been left on, so I need to return to get it reset.I also found it quite hard to get in touch with the service department to find out when my car would be collected and delivered.Otherwise, I was happy with everything else.

06 October 2017

sales

5

As above plus pleasant environment.

05 October 2017

service

4

Quick efficient service

05 October 2017

sales

5

Amanda gave us plenty of time and advice on our choices for the car. She also arranged a test drive and courtesy car for a day while we were waiting for our new mini to arrive. (We had planned to buy a second hand car to get it sooner.)

05 October 2017

sales

5

staff go out of their way to look after you

05 October 2017

sales

2.5

It could have been a better experience if the car was delivered sooner

05 October 2017

service

5

I’ve given this score because I was satisfied with the service I received

04 October 2017

service

5

Simply the service, I have always received a great service

04 October 2017

service

5

Stephen James has been thorough in their service to me and very dedicated.

04 October 2017

sales

5

the service from Jack at Steven James was outstanding.

04 October 2017

sales

5

All my requirements and alterations to the arrangements were accommodated

03 October 2017

service

5

Alwayd had a greatservice from all the staff the best bcompared to other brands.

03 October 2017

sales

5

Omar Baber, the Mini Sales Exec was highly efficient and provided excellent service.

02 October 2017

sales

5

Always deal with the same dealership and Amanda who serves us is just delightful, polite and extremely professional

02 October 2017

service

5

Everything went completely according to plan. Transport arrangements were excellent . Louise (driver )who sold me my mini and now works for BMW is fantastic .

30 September 2017

sales

5

Detail and speed of response and sensitivity to my specific needs

29 September 2017

service

3

For the reason I gave above. The pre set telephone buttons no longer work.

29 September 2017

sales

5

Have dealt with Amanda at Stephen James before and she is helpful and honest

29 September 2017

sales

5

The salesman, Omar, was great. Responsive and reassuring.

28 September 2017

service

5

Everything was taken care of exceptionally well

28 September 2017

sales

5

Took time to listen to my requirements and worked hard to meet them.

28 September 2017

service

5

Professional service on the day

28 September 2017

sales

5

Jack Harris and his supervisor gave us excellent service and attention to detail. Jack was so passionate about the car and the spec we chose, he endured we got exactly what we wanted & advised us on each and every detail. He worked exceptionally hard

28 September 2017

service

5

Car was collected and returned in a morning.all clean too

28 September 2017

service

4

Seamless process. I also had some questions regarding minor faults I had with the interior of the car which the service man was happy to look into.

26 September 2017

sales

4

Because I was very satisfied either the buying experience!

26 September 2017

sales

5

Very straightforward during the purchase of our new Mini Countryman, all questions & queries answered. Everything explained & also everything shown on the car when brought round to us.

26 September 2017

service

5

My car was picked up and dropped home by very helpful staff and my car came back shiny and clean

26 September 2017

sales

5

See answer above