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Customer Reviews.

service

1

Frequently inconvenienced with not being provided a courtesy car. Only when Mini confirmed that I needed a new engine did they then provide me with a courtesy car. Further to this I am still having issues which are unresolved

07 November 2018

service

3.5

replacing parts are very expensive

07 November 2018

sales

5

Amanda was amazing, knew exactly what I wanted and wasn’t pushy. I anticipated that I wouldn’t be getting my car until late October but when I went down to mini, Amanda found one on the system which was exactly what I wanted.

06 November 2018

sales

5

Jasmine at the Enfield branch was brilliant, she went through everything twice.

06 November 2018

sales

5

Great service from Omar - he knew his stuff and was very efficient in dealing with my needs

05 November 2018

sales

5

Staff were attentive and helpful, particularly Amanda who delt with me, and provided helpful advice and realistic options for me.

05 November 2018

service

4

Was done well once the issue was identified. So took a few visits to agree this.

02 November 2018

service

3

Happy with the work done, disappointed that I did not receive a follow up call promised and that when I tried to call I could not get through and on two subsequent calls was passed to a call handler. The first time no body called back.....

01 November 2018

service

5

Car was ready when they said it would be and all done without any fuss very helpfull staff mender

31 October 2018

service

1

Never will recommend

30 October 2018

service

4.5

Great service but you pay the price

25 October 2018

service

5

Easy booking in process, no waiting around, prompt turnaround. Even gave it a wash!

25 October 2018

service

5

Whole process went smoothly

23 October 2018

service

4

Endless phone system at Stephen James, poor communication for car return.

23 October 2018

service

5

On time car had been cleaned in and out nice people.

23 October 2018

service

5

Very pleasant visit!

23 October 2018

sales

5

all efficient and quick

22 October 2018

service

4

helpful and friendly, great sales assistant.

22 October 2018

service

4

Again based on price paid over 300 for a service. Maybe would have liked a call half way through the service to mention other work that needed to be done and give me the option on having the problems solve then rather than later.

20 October 2018

sales

5

Omar (salesman) v helpful.

19 October 2018

sales

5

Very enjoyable experience in the whole process and issues were dealt with promptly, courteously, efficiently and in a timely manner

19 October 2018

service

4.5

After an initial difficulty getting the car booked in, I cannot fault the service.

18 October 2018

sales

5

They were prompt and easy to deal with. Hi

17 October 2018

sales

3

Once it came it was a very speedy pick up, the wait for the car was extremely long.

17 October 2018

sales

5

Nothing was too much trouble. Very customer centred approach.

17 October 2018

service

5

As above - I always have a good experience at Mini Enfield. The new gentleman who helped me this time was polite, clear and great to deal with. I always bring my car back to this garage, even though I have moved further away.

16 October 2018

service

5

Always honest, helpful and efficient in all of your services provided.

16 October 2018

sales

5

Car arrived exactly when we were advised .Amanda gave us updates. We were going on holiday the day after it arrived at show room.she helped us sort out paperwork,at a time that worked for us,then tucked our car away until we got home.

14 October 2018

service

3

EMS light not dealt with

13 October 2018

service

4

Overall good but was promised collect by 11latest and it wasn't ready by 11.30 so went without valet or estimate for bodywork damage

11 October 2018

sales

5

Well it went smoothly

10 October 2018

sales

5

Felt like a important Customer

09 October 2018

sales

3

See above comment on vanity mirror lights.

08 October 2018

sales

5

The Sales Person was absolutely FANTASTIC about the whole buying process, including the final price!

08 October 2018

sales

5

car came on time and Mr. Hind took time to hand it over, explaining how fantastic this car is. He is at the end of the phone to give us any advice and answer any questions

07 October 2018

sales

5

Everything was dealt with quickly and efficiently.

07 October 2018

service

5

E eryrhing was simple and clearly explained

03 October 2018

service

5

Was able to resolve concerns effectively.

02 October 2018

service

5

They did a 2 year service and a check within two hours

02 October 2018

service

5

All good when I took car in. Service and information great thanks

02 October 2018

sales

5

Very happy with the service they provided.

29 September 2018

service

4

service completed in the time given

29 September 2018

service

5

Finished on time

29 September 2018

service

5

Very satisfied, Phoebe was very attentive and helpful.

27 September 2018

service

5

Please see above.

27 September 2018

service

5

Very helpful and willing to do extra.

25 September 2018

service

5

Service was on time with no suprise costs. Plus I got a free car wash.

21 September 2018

sales

5

Experienced a very professional but friendly approach. Helped me decide which model and fittings met my requirements and pocket.Not a hard sell by any means but a helpful and enjoyable process.Kept me fully informed and answered all of my questions

21 September 2018

service

4

As always, Pat on the service reception desk is 10/10. In this case, my score is offset by the wider team who didn’t seem to understand the impact of me being without my car; it felt like a rather flippant request, when the repair took 1 hour.

21 September 2018

sales

5

Dennis our contact was great at finding the car we wanted and at keeping us informed all the way